Refund Policy
Refund Policy
Effective Date: September 10, 2026
Last Updated: September 10, 2026
At velorunai, we want every hat to become a comfortable and versatile part of your everyday wardrobe. We understand that choosing a hat style, color, material, and fit online involves personal preference. If your order does not fully meet your expectations, this Refund Policy explains how to request a return, replacement, or refund.
velorunai and velorunai.com are operated by Sichuan Xingyun Video Technology Co., Ltd. Sichuan Xingyun Video Technology Co., Ltd. is the legal entity responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through velorunai.com.
Legal Entity: Sichuan Xingyun Video Technology Co., Ltd.
Registered Company Address: No. 127, Rear Row, Zone B, Chuannan Electromechanical Trade City, South Section of Dangui Avenue, Ziliujing District, Zigong, Sichuan, China
Customer Service Email: service@velorunai.com
1. Our 30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To qualify for a voluntary return:
- Return Condition: Products must be unused, unworn, unwashed, unaltered, and in their original condition.
- Original Tags: Product tags, labels, hygiene liners, and protective materials must remain attached or intact where applicable.
- Complete Contents: All included accessories, removable cords, straps, packaging, instructions, and other materials must be returned.
- Clean Condition: Products must be free from makeup, sweat, hair, stains, odors, pet hair, and other signs of wear or use.
- Proof of Purchase: A valid velorunai order number or other acceptable proof of purchase is required.
- Prior Authorization: You must contact us and receive return authorization before shipping any item back.
Hats that have been:
- Worn for more than a brief indoor fit check
- Washed or cleaned
- Stretched or reshaped through use
- Cut or permanently adjusted
- Embroidered, decorated, or personalized
- Damaged after delivery
- Otherwise altered
Are generally not eligible for voluntary return.
Nothing in this Refund Policy limits any mandatory consumer rights or remedies available under applicable law.
2. Damaged, Defective, Missing, or Incorrect Items
We inspect and package each velorunai order carefully. However, shipping damage or fulfillment errors may occasionally occur.
Inspect Your Order
Please inspect your package and products as soon as reasonably possible after delivery.
Contact Us
If:
- A product arrives damaged
- A product is defective
- An item is missing
- You receive the incorrect item
- There is another fulfillment problem
Please contact:
Within 48 hours of delivery where reasonably possible.
Evidence
Please provide:
- Your order number
- Clear photographs of the affected product
- Photographs of the outer packaging
- Photographs of the shipping label where relevant
- A description of the issue
Please keep the product and its packaging until our customer care team has completed its review.
Resolution
After reviewing your claim, we may provide an appropriate:
- Replacement
- Reshipment
- Partial refund
- Full refund
- Other remedy required by applicable law
The 48-hour notification request is intended to help us investigate shipping and fulfillment issues quickly. It does not remove or reduce any statutory rights you may have regarding defective, damaged, missing, or incorrectly supplied goods.
3. How to Initiate a Return
To initiate a return:
Step 1 — Contact velorunai
Email:
Please include:
- Your order number
- Your name
- The product you wish to return
- The reason for your return
- Photographs where relevant
Step 2 — Receive Return Authorization
Our customer care team will review your request.
If your return is eligible, we will send you:
- Return authorization
- Packaging instructions where necessary
- The applicable return facility information
- The complete authorized return shipping address
Step 3 — Package Your Return
Products must be securely packaged to help maintain their shape and avoid damage or loss during transportation.
Please include all eligible product components, accessories, tags, packaging, and materials required under this policy.
Step 4 — Ship Your Return
Unless we provide a prepaid return label, we recommend using a trackable shipping service.
Keep:
- Your shipping receipt
- Your tracking number
Until your return and refund have been completed.
4. Return Address & Return Location
Return Country/Region: China
velorunai returns must be sent only to the authorized return facility address provided by our customer care team after your return request has been approved.
Important — Return Address Is Different From Our Registered Company Address
Our registered company address is:
Sichuan Xingyun Video Technology Co., Ltd.
No. 127, Rear Row, Zone B,
Chuannan Electromechanical Trade City,
South Section of Dangui Avenue, Ziliujing District,
Zigong, Sichuan, China
This is our registered company address and is not automatically our authorized product return address.
Our return-processing facility may be located at a different address within the stated return country or region.
Therefore:
DO NOT send products directly to the registered company address unless our customer care team specifically confirms in writing that you should do so.
After your return request has been reviewed and approved, we will provide the complete authorized return facility address by email.
Items sent:
- Without prior authorization
- To an incorrect address
- Directly to our registered office without instructions
May not be accepted or processed as a valid return.
5. Return Shipping Costs
For voluntary returns relating to:
- Change of mind
- Personal preference
- Color
- Style
- Material
- Size
- Fit
- Other non-quality-related reasons
The customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If we confirm that an item was:
- Defective
- Damaged during transit
- Incorrectly supplied
- Subject to another issue for which velorunai is responsible
We will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.
6. Processing Your Refund
Once your authorized return arrives at the designated return facility, it will be inspected.
We will notify you whether your refund has been approved.
Approved Refunds
Approved refunds are normally processed within:
3–5 business days after the returned item has been received and inspected.
Unless otherwise required by applicable law, refunds will be issued to the original payment method used for the purchase.
Bank Processing Time
After velorunai issues the refund, your:
- Bank
- Credit-card issuer
- Payment processor
- Other financial institution
May require an additional 5–10 business days to post the funds to your account.
Processing times are controlled by your payment provider and may vary.
Shipping and Other Charges
For voluntary, non-quality-related returns, the following charges are generally non-refundable unless applicable law provides otherwise:
- Original shipping fees
- Express-delivery fees
- Shipping insurance
- Customs duties
- Import charges
- Handling charges
Returned Items That Do Not Meet Eligibility Requirements
If a returned product does not meet the conditions described in this Refund Policy, we may decline the refund to the extent permitted by applicable law.
We will contact you regarding the outcome and any available options.
If more than 10 business days have passed after we confirmed that your refund was issued, please first contact your bank or payment provider.
If you still require assistance, contact:
7. Non-Returnable Items
Except where a product is defective, damaged, incorrectly supplied, or applicable law provides otherwise, the following products are not eligible for return:
- Hats that have been worn for more than a brief indoor fit check
- Hats that have been washed, cleaned, or exposed to strong odors
- Products showing makeup, sweat, hair, stains, pet hair, or other signs of wear
- Hats that have been stretched, cut, permanently reshaped, or altered
- Products that have been embroidered, decorated, or personalized after delivery
- Products with removed tags, labels, hygiene liners, or protective materials
- Products with missing straps, removable cords, accessories, packaging, instructions, or other included materials
- Personalized products
- Customized or made-to-order products
- Gift cards
- Products clearly identified as Final Sale or Non-Returnable before purchase, where permitted by applicable law
8. Exchanges
Where available, exchanges are subject to:
- Product availability
- Return eligibility
- Inspection of the original product
- Any applicable price difference
In some situations, the fastest way to receive another style, size, color, or material may be to return the eligible product and place a new order separately.
Please contact customer service before attempting an exchange.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will attempt to process cancellation requests before fulfillment begins.
However, once an order:
- Has entered fulfillment
- Has been packed
- Has been transferred to a carrier
- Has shipped
We may no longer be able to cancel it.
If cancellation is no longer possible, you may request an eligible return after delivery under the terms of this Refund Policy.
10. Mandatory Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory remedy, or mandatory right that cannot legally be excluded or restricted.
Where applicable consumer-protection law provides you with greater rights than those described in this policy, the applicable mandatory legal requirements will prevail.
11. Changes to This Refund Policy
We may update this Refund Policy periodically to reflect changes in:
- Our return procedures
- Logistics arrangements
- Business operations
- Products
- Payment practices
- Applicable legal requirements
When changes are made, we will update the “Last Updated” date displayed at the top of this page.
Contact Us
For questions about returns, refunds, replacements, or this Refund Policy, please contact:
Brand: velorunai
Legal Entity: Sichuan Xingyun Video Technology Co., Ltd.
Registered Company Address: No. 127, Rear Row, Zone B, Chuannan Electromechanical Trade City, South Section of Dangui Avenue, Ziliujing District, Zigong, Sichuan, China
Return Country/Region: China
Email: service@velorunai.com
Important: The registered company address above is not necessarily the authorized return address. Please contact us and obtain the correct return facility address before shipping any product.
velorunai — Standing behind our quality and valuing your trust.