FAQ
FAQ
Last Updated: September 10, 2026
At velorunai, we offer a versatile collection of everyday headwear designed for comfort, function, and easy styling.
Our collection includes washed dad caps, structured baseball caps, trucker caps, corduroy caps, five-panel camper caps, running caps, ponytail caps, sports visors, bucket hats, outdoor sun hats, straw hats, and cold-weather beanies.
This FAQ answers common questions about our hats, materials, sizing, fit, care, order processing, shipping, returns, exchanges, and customer support.
velorunai and velorunai.com are operated by Sichuan Xingyun Video Technology Co., Ltd. Sichuan Xingyun Video Technology Co., Ltd. is the legal entity responsible for product sales, order processing, customer support, shipping coordination, returns, refunds, and other transactions conducted through velorunai.com.
Legal Entity: Sichuan Xingyun Video Technology Co., Ltd.
Company Address: No. 127, Rear Row, Zone B, Chuannan Electromechanical Trade City, South Section of Dangui Avenue, Ziliujing District, Zigong, Sichuan, China
Customer Service Email: service@velorunai.com
Products & Materials
Q: What types of hats does velorunai offer?
A: velorunai offers headwear for everyday styling, travel, outdoor activities, warm weather, sports, and cold-weather wear.
Depending on current availability, our collection may include:
- Washed cotton dad caps
- Structured baseball caps
- Two-tone trucker caps
- Fine-wale corduroy caps
- Five-panel ripstop camper caps
- Lightweight running caps
- Ponytail running caps
- Open-top sports visors
- Cotton-twill bucket hats
- Reversible bucket hats
- Wide-brim outdoor sun hats
- Packable straw sun hats
- Rib-knit, merino-blend, or fleece-lined beanies
Please review the individual product page for the most accurate style, color, construction, and feature information.
Q: What materials are velorunai hats made from?
A: Materials vary by style and intended use.
Our hats may use cotton, cotton twill, corduroy, ripstop fabric, mesh, lightweight quick-dry performance fabric, paper-straw braid, acrylic knit, merino-blend yarn, polyester fleece, or a combination of materials.
Because each style is designed for a different purpose, customers should not assume that every velorunai hat uses the same material or construction. The applicable product page will provide the most relevant product-specific information.
Q: Are all velorunai hats handmade?
A: Construction and finishing methods vary depending on the product and supplier.
Unless an individual product page specifically states otherwise, customers should not assume that a velorunai hat is individually handmade.
We select products based on design, comfort, fit, material quality, function, and overall presentation.
Q: Will the color look exactly the same as it does on my screen?
A: We make reasonable efforts to display product colors accurately. However, color appearance may vary slightly because of screen settings, device brightness, photography lighting, material texture, and production variation.
Washed cotton, corduroy, heathered yarn, straw-style materials, and patterned fabrics may naturally show subtle differences in tone or texture. These variations are not necessarily defects.
Sizing & Fit
Q: How do I choose the right hat size?
A: Please review the sizing and fit information shown on the relevant product page before ordering.
Many velorunai caps and hats are designed with an adjustable strap, buckle, snapback closure, drawcord, elastic section, or stretch-knit construction. However, adjustment range and fit can vary between styles.
For the best fit, measure around the widest part of your head, approximately 1 inch above your eyebrows and ears, and compare that measurement with the product information provided.
Q: Are velorunai hats one size fits all?
A: Some styles are offered in an adjustable adult fit, but “one size” does not guarantee an identical fit for every customer.
Head shape, hairstyle, hair volume, preferred fit, and the hat’s construction can all affect comfort. Some products may also be offered in specific sizes or fit ranges.
Always check the individual product page before purchasing.
Q: Which styles are suitable for women and men?
A: Many velorunai styles are designed with a versatile unisex appearance, including dad caps, baseball caps, trucker caps, camper caps, bucket hats, outdoor sun hats, and beanies.
Certain products, such as ponytail caps, women’s visors, or specific straw-hat silhouettes, may include design details intended for particular styling preferences. Product titles and descriptions will identify these features where applicable.
Q: Are velorunai hats adjustable?
A: Adjustment features vary by style.
A product may include:
- A metal buckle strap
- An adjustable fabric strap
- A snapback closure
- An elastic section
- An internal size-adjustment band
- A chin cord or drawcord
- Stretch-knit construction
Please check the product page for the exact closure and fit details of the hat you are considering.
Care & Storage
Q: How should I clean my velorunai hat?
A: Always follow any care instructions supplied with the product.
Unless the care label specifically states that machine washing is permitted, we generally recommend gentle spot cleaning or careful hand washing with cool water and mild detergent.
To help protect the hat’s shape and finish:
- Test cleaning products on a small, less-visible area first.
- Avoid bleach and harsh chemicals.
- Do not aggressively scrub the brim, crown, embroidery, mesh, or decorative trim.
- Gently remove excess water without twisting or wringing.
- Reshape the hat while damp.
- Allow it to air-dry away from direct heat and prolonged sunlight.
Straw hats, structured caps, and hats containing specialty materials may require spot cleaning only.
Q: Can I put my hat in a washing machine or dryer?
A: Do not machine wash or tumble dry a hat unless the product’s care instructions specifically allow it.
Machine agitation, high heat, and prolonged soaking may damage the brim, alter the fit, cause color fading, shrink fabric, or affect the hat’s structure.
Q: How can I reshape a hat after shipping?
A: Some soft or packable hats may arrive with light creasing after transportation.
Where appropriate for the material, gently reshape the crown and brim by hand and allow the hat to rest in a dry, ventilated area. A small amount of steam may help release light wrinkles on certain fabrics, but keep the heat source at a safe distance and avoid direct contact.
Do not steam paper-straw, coated, glued, or heat-sensitive materials unless the care instructions permit it.
Q: How should I store my hat?
A: Store your hat in a clean, dry place away from moisture, direct heat, and prolonged sunlight.
Structured caps and wide-brim hats should be stored in a way that supports their natural shape. Avoid placing heavy objects on top of them. Fold or roll only products specifically described as packable.
Q: Are velorunai hats waterproof?
A: A hat should not be considered waterproof unless the relevant product page specifically describes it that way.
Quick-dry, water-resistant, sun-protective, or outdoor-oriented fabrics may help with certain conditions, but these descriptions do not necessarily mean the product is fully waterproof or suitable for prolonged exposure to heavy rain.
Orders & Processing
Q: How long does velorunai take to process an order?
A: Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from delivery time.
Business days do not include weekends or applicable public holidays.
Some orders may require additional payment, address, fraud-prevention, or security verification before dispatch.
Q: Can I change or cancel an order after placing it?
A: If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before fulfillment begins.
However, once an order:
- Has entered fulfillment
- Has been packed
- Has been transferred to a shipping carrier
- Has been dispatched
We may no longer be able to modify or cancel it.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are generally processed within 1–3 business days.
For customers in the United States, standard shipping is generally estimated at:
5–12 business days after dispatch.
This means processing time and shipping time are separate.
For example:
1–3 business days processing + approximately 5–12 business days standard delivery.
International delivery estimates vary depending on destination, local carrier availability, customs processing, and the shipping service selected.
Please review our Shipping Policy for additional destination-specific information.
Q: Do you offer free shipping?
A: Eligible orders with a merchandise subtotal of US$49 or more qualify for free standard shipping where the option is available.
Any geographic limitations or exclusions will be displayed during checkout.
For orders below US$49, available shipping charges will be shown during checkout before payment.
Q: Do you ship internationally?
A: Yes, velorunai supports shipping to selected international destinations.
Our principal supported markets may include:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
- Eligible European Union countries and regions
The countries and regions available during checkout represent the current destinations we can accept orders for.
If your country or region cannot be selected during checkout, we are currently unable to ship there.
Q: How do I track my order?
A: Once your order has been dispatched, we will normally send tracking information to the email address provided during checkout.
Tracking may take approximately 24–72 hours to become active after the carrier receives the shipment.
In some cases, an order may be shipped in multiple packages and may have more than one tracking number.
Q: What happens if my order is delayed?
A: Delivery estimates are not guaranteed arrival dates.
Delays may occur because of:
- Carrier congestion
- Customs inspections
- Severe weather
- Public holidays
- Transportation disruption
- Remote-area delivery
- Local postal delays
- Other circumstances outside our reasonable control
If your tracking information has not updated for an unusually long period or your estimated delivery window has passed, please contact us at:
Q: What happens if my order arrives damaged, incomplete, or incorrect?
A: If an item arrives damaged, defective, incomplete, missing, or incorrect, please contact us within 48 hours of delivery where reasonably possible.
Please provide:
- Your order number
- Clear photographs of the affected hat or item
- Photographs of the packaging
- A photograph of the shipping label where relevant
- A short description of the issue
Our customer care team will review the matter and may provide an appropriate replacement, reshipment, partial refund, full refund, or other remedy required by applicable law.
The 48-hour notification request does not limit any mandatory statutory rights you may have.
Returns & Refunds
Q: Can I return a hat if it does not meet my expectations?
A: Yes. velorunai provides a 30-day return period beginning from the date your order is delivered.
To qualify for a voluntary return, products generally must be:
- Unused and unworn
- Unwashed
- Unaltered
- Free from stains, odors, hair, makeup, and signs of wear
- Complete with original tags, accessories, and included materials
- In the original packaging
- In a condition suitable for resale
Please contact us before sending any return.
Q: How do I start a return?
A: Email service@velorunai.com and provide:
- Your order number
- The product you wish to return
- The reason for your return
- Photographs where relevant
If your return is eligible, our customer care team will provide return authorization and the appropriate return instructions.
Do not send a product to our registered company address unless our customer care team specifically instructs you to do so.
Q: Where should I send my return?
A: Our authorized return facility may be different from our registered company address.
Return Country/Region: China
Once your return request has been approved, our customer care team will provide the complete authorized return shipping address.
Please do not send a return without authorization.
Q: Who pays for return shipping?
A: For voluntary returns involving a change of mind, personal preference, color, style, fit, or another non-quality-related reason, return shipping costs are generally the customer’s responsibility unless applicable law requires otherwise.
If we confirm that the item was defective, damaged, missing, or incorrectly supplied because of an issue for which velorunai is responsible, we will provide an appropriate solution and cover reasonable return costs where required.
Q: How long does it take to receive a refund?
A: Once an authorized return is received and inspected, approved refunds are normally processed within 3–5 business days.
After velorunai issues the refund, your bank, card issuer, or payment provider may require an additional 5–10 business days to display the funds in your account.
Refunds are normally issued to the original payment method unless another method is required by applicable law.
Q: Which items cannot be returned?
A: Except where defective, damaged, incorrectly supplied, or otherwise required by applicable law, non-returnable items may include:
- Hats that have been worn for more than a brief fit check
- Washed, altered, stretched, cut, decorated, embroidered, or personalized hats
- Items showing stains, odors, makeup, sweat, hair, or other signs of wear
- Products with removed tags or missing accessories
- Personalized or customized products
- Gift cards
- Incomplete products with missing contents
- Products clearly marked as final sale or non-returnable where permitted by law
For complete details, please review our Refund Policy.
Exchanges
Q: Can I exchange my order for another style, color, or size?
A: Where exchanges are available, the original product must meet our return eligibility requirements.
The item generally must remain unused, unworn, unwashed, unaltered, and in its original packaging with all tags and accessories attached.
Exchange availability depends on current stock.
In some cases, the most efficient option may be to return the eligible product and place a new order for your preferred style, color, or size.
Please contact our customer care team before sending an exchange.
Payment & Checkout
Q: Is my payment information secure?
A: Payments are processed through third-party payment providers.
velorunai does not directly store your complete payment-card number or CVV on its own servers.
Payment providers use their own technical and security measures to process transactions.
Please review our Privacy Notice for more information regarding how personal information may be processed.
Customer Support
Q: How can I contact velorunai?
A: You can contact our customer service team through:
Email: service@velorunai.com
Our support hours are:
Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)
You may also submit an inquiry through the online contact form available on our Contact Us page.
Still Have Questions?
If your question is not answered above, please contact us directly.
Brand: velorunai
Website: velorunai.com
Legal Entity: Sichuan Xingyun Video Technology Co., Ltd.
Company Address: No. 127, Rear Row, Zone B, Chuannan Electromechanical Trade City, South Section of Dangui Avenue, Ziliujing District, Zigong, Sichuan, China
Email: service@velorunai.com
velorunai and velorunai.com are operated by Sichuan Xingyun Video Technology Co., Ltd.
velorunai — A better hat for every day.